Privacy Policy for The Topanga Cottage

 Effective Date: 8/1/25

This Privacy Policy explains how The Topanga Cottage (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, submit an inquiry, or book a stay through our direct booking platform.

1. Information We Collect

We may collect the following personal information from you:

– Name
– Email address
– Phone number
– Booking details (dates, guest count, etc.)
– Payment information (processed securely via Guesty and Stripe)
– ID verification data (processed through a third-party verification provider such as Superhog)
– Information voluntarily submitted via contact forms or email
– Device and browser data (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

– Process and manage bookings
– Communicate with you regarding your reservation
– Provide customer support
– Verify identity and comply with safety/security protocols
– Improve our website and services
– Send occasional promotional or marketing emails (only if you opt in)

3. Payment & Booking Security

All direct bookings are processed securely through Guesty, with payments handled via Stripe. We do not store or have access to your full payment information.

4. ID Verification & Security Deposits

We may use a third-party service (e.g., Superhog) to verify guest identity and manage refundable security deposit holds. Your data is encrypted and handled by that service’s own privacy policy.

5. Marketing and Communications

We may collect your contact information via forms or booking inquiries to send occasional updates, promotions, or news about The Topanga Cottage.
– You will only receive marketing messages if you opt in.
– You can unsubscribe at any time using the link in our emails or by contacting us directly.

6. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share information with trusted service providers (e.g., Guesty, Superhog, Stripe) solely to operate and secure our business.

7. Cookies and Analytics

We may use cookies or third-party analytics tools (such as Google Analytics or Meta Pixel) to understand how users interact with our site. These tools help us improve functionality and user experience.

You can disable cookies via your browser settings.

8. Your Data Rights

Depending on your location, you may have the right to:

– Request access to your personal data
– Request correction or deletion of your data
– Withdraw consent for marketing communications
– Request how your data is used or shared

To exercise these rights, please contact us at: stay@thetopangacottage.com

9. Data Security

We take all reasonable steps to protect your data from unauthorized access or disclosure. Our site uses SSL encryption, and we only partner with secure, reputable platforms for bookings and payment processing.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Topanga Cottage
Email: stay@thetopangacottage.com
Phone: (424) 239-9807